Frequently Asked Questions

How do I confirm that a part fits my vehicle?

Check the model year, make, model, trim, chassis or generation, body style, side, connector, pin count, installed functions, and OE/OEM number. Compare the back, mounting points, plug, and labels of your original part. See the Fitment Verification Guide.

What do left and right mean?

For most U.S. left-hand-drive vehicles, left means driver side and right means passenger side. Always follow the listing’s side designation and compare the original part.

Is the listing for one piece or a pair?

The product title and package details identify whether the item is a single side, a pair, or a multi-piece set. Contact us before ordering if the package quantity is unclear.

Do all products ship from New Jersey?

No. Only selected products marked US Stock or NJ Local Stock ship from our New Jersey fulfillment location. Other products may be China Direct, incoming stock, made to order, or otherwise subject to extended handling.

How fast is New Jersey fulfillment?

Selected New Jersey stock is typically processed within 2 business days, with typical U.S. delivery approximately 2–4 days after dispatch. Carrier and destination conditions can affect delivery.

How long do China-direct orders take?

Timing varies by product and can include sourcing, production, inspection, consolidation, export preparation, and international transit. Review the listing or request a quote for the applicable expectation.

Will I receive tracking?

Yes, tracking is generally provided after shipment. Split orders may receive multiple tracking numbers.

Can I change my shipping address?

Contact us immediately. Changes are not guaranteed after processing begins, and carrier rerouting may not be available.

What should I do if the product arrives damaged?

Do not install it. Keep all packaging and contact us promptly with photos of the label, outer carton, inner packaging, product, and damage.

Do you provide installation instructions?

General guidance is available on our Installation Guides page. Product-specific videos may be available in the Installation & Warranty Hub. Professional installation may be recommended.

Can I return a part that does not fit?

Return eligibility depends on the applicable policy and item condition. Installed, modified, painted, cut, wired, or damaged products may not qualify for a standard return. Contact us before returning anything.

Do you offer wholesale pricing?

Yes. Pricing depends on product, quantity, fulfillment source, packaging, and destination. Visit Trade & Wholesale or Request a Quote.

Can you develop a custom automotive product?

Selected projects can be reviewed for tooling, molding, assembly, packaging, and supply. See Custom Product Development.

How do I contact OptiFlow Auto?

Use the Contact Us page. Include your order number or complete vehicle and product information so we can assist efficiently.